Refund Policy

Legal disclaimer

The content provided here is only a general and technical explanation and information regarding the creation of a refund policy. It should not be relied upon as legal advice or recommendations, as the specific terms that must be established between your business and your customers and visitors cannot be known in advance. We recommend that you seek professional legal advice to understand the requirements for your terms of use and to receive assistance in creating them.

Refund Policy – General

A refund policy is a legally binding document that establishes the legal relationship between you and your customers and outlines how and under what conditions refunds are accepted. Online businesses that sell products may be required (by local laws and regulations) to post a return and refund policy, and may also be required in some jurisdictions to comply with consumer protection laws and to avoid legal claims from customers who are dissatisfied with their purchases.

What to include in your refund policy

Generally, a refund policy will specify the following: the refund period, the extent of the refund (full or partial), and the refund conditions.